Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopruconnect.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shopruconnect.com and send your item to: ShopRuconnect Limited, 2256 41st Ave E. Vancouver BC, V5P 1L6, Canada .
Shipping
To return your product, you should mail your product to: ShopRuconnect Limited, 2256 41st Ave E. Vancouver BC, V5P 1L6, Canada .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@shopruconnect.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@shopruconnect.com and send your item to: ShopRuconnect Limited, 2256 41st Ave E. Vancouver BC, V5P 1L6, Canada .
Shipping
To return your product, you should mail your product to: ShopRuconnect Limited, 2256 41st Ave E. Vancouver BC, V5P 1L6, Canada .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
100% Satisfaction Guarantee & Return Policy:
Risk Free Purchase, Hassle Free Returns. AWESOME is GUARANTEED.
After receiving your order, take a full month to try it out. (Yep, take 31 days!) If you decide it’s not right for you, or if you’re not completely satisfied in every way – if it’s not AWESOME, we’ll take it back and refund your money. Your complete satisfaction is GUARANTEED or your money back. That’s Awesome.
If the reason for your return is due to an error on our part, we will pay the return shipping costs and refund your original shipping charges; otherwise, you are responsible for the return shipping costs and the original shipping charges will be non-refundable. Related duties, taxes, and fees for shipments to and from locations outside the continental United States are the responsibility of the customer.
Product must be in like condition to when it was purchased and include all original parts, accessories, and original packaging. Not valid for special orders, wholesale transactions, or for purchases intended for resale, lease, rental, or transactions where there is a separate written agreement.
